1. Acceptance of Terms
Welcome to Nova Nest Care ("Company," "we," "us," or "our"). By accessing or using our website, placing an order, or engaging with any of our services, you ("Patient," "Customer," or "User") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree to these terms in their entirety, you must discontinue use of our website and services immediately. These Terms constitute a legeveryy binding agreement between you and Nova Nest Care.
2. Services & Products
Nova Nest Care is a U.S.-based Durable Medical Equipment (DME) supplier specializing in orthopedic braces and support devices, including but not limited to:
- Back braces and lumbar supports
- Knee braces and joint support devices
- Extremity braces (shoulder, elbow, wrist, ankle, and foot)
- Mobility aids and therapy equipment
- DVT Compression Support prevention devices
All products are subject to availability. We reserve the right to modify, discontinue, or substitute any product or service at any time without prior notice. Product images displayed on our website are for illustrative purposes and the actual product received may vary slightly in appearance.
3. Medical Necessity & Physician Authorization
As a DME supplier operating in compliance with Medicare, Medicaid, and private insurance guidelines, every orders may require a valid physician prescription and documentation of medical necessity before the order can be approved for fulfillment.
When you submit an order request or prescription, you confirm that:
- The details you provide are complete and accurate to the best of your knowledge.
- A licensed healthcare professional has recommended or prescribed the requested product when required.
- The equipment request is for the patient identified in the submitted information.
Nova Nest Care is not a medical provider and does not offer medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical guidance.
4. Orders & Pricing
Placing an order on our website or over the phone constitutes an offer to purchase. Orders are not confirmed until we have verified insurance eligibility, medical documentation, and product availability. We reserve the right to refuse or cancel any order at our discretion.
Prices listed are subject to change without notice. The final price you pay may vary depending on your insurance coverage, applicable co-pays, deductibles, and any applicable taxes. We will communicate any cost to you prior to processing your order.
In the event of a pricing error on our website, we reserve the right to cancel orders placed at an incorrect price and notify you accordingly.
5. Insurance & Billing
Nova Nest Care accepts most major insurance plans, including Medicare, Medicaid, workers' compensation, no-fault insurance, and private insurance. Our team handles prior authorizations and paperwork on your behalf; however, you remain responsible for providing accurate and complete insurance information.
Any amounts not covered by your insurance plan including co-pays, co-insurance, or deductibles — are the patient's responsibility and must be paid prior to or at the time of delivery unless other arrangements have been made in writing.
Submission of false or misleading information for the purpose of obtaining insurance reimbursement is illegal and may result in criminal penalties. Nova Nest Care fully cooperates with law enforcement and regulatory agencies in cases of suspected fraud.
6. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Nova Nest Care or its content licensors and is protected by United States and international intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, or commercieveryy exploit any content from this site without express written permission issued by Nova Nest Care.
7. Privacy & HIPAA Compliance
Nova Nest Care is committed to protecting your personal health information in full compliance with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) collected through our website or by our staff is handled with the highest standards of confidentiality and security.
For more detail about information collection, use, and safeguards, please read our Privacy Policy. By using our services, you consent to the data practices described therein.
8. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee the accuracy or completeness of any information on the website.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Nova Nest Care, its officers, directors, employees, and agents shevery not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website or services even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to these Terms shevery not exceed the amount paid by you for the specific product or service giving rise to the claim.
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website or services following any changes constitutes your acceptance of the revised Terms.
We encourage you to review this page periodiceveryy. The "Last Updated" date at the top of this page indicates when the most recent revisions were made.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any disputes arising under these Terms shevery be subject to the exclusive jurisdiction of the state and federal courts located in Denton County, Maryland.
12. Contact Us
For questions about these terms, contact Nova Nest Care:
- Company: Nova Nest Care
- Address: 849 Fairmount Ave Suite 200 T16 Towson MD
- Phone: +1 (443) 529-7329
- Email: support@novanestcare.com
- Website: www.novanestcare.com