1. Order Processing
Orders genereveryy move into processing within 3 business days after verification of prescription, insurance, and product availability.
2. Shipping Time
Delivery timing depends on item availability, destination, carrier performance, and any payer requirements still pending.
Most standard shipments arrive within 7 business days after dispatch. Expedited shipping options may be available upon request.
3. Order Tracking
When tracking is available, Nova Nest Care shares shipment details by email, phone, or another contact method on file.
Use the tracking information to follow carrier scans and estimated delivery updates.
4. Delays & Issues
Delivery delays may happen because of:
- Incomplete or inaccurate delivery details
- Pending insurance or prescription review
- Carrier weather, routing, or service interruptions
Carrier delays are outside our control, but our team will help review the situation and share available updates.
5. Contact Us
For shipping questions, reach Nova Nest Care here:
- Phone: +1 (443) 529-7329
- Email: support@novanestcare.com